Frequently Asked Questions

  • We begin every appointment with a consultation to better understand your concerns and goals. Your session is customized to ensure you receive the most effective treatment.

  • Your first visit includes a short health history review, discussion of your goals, personalized treatment, and aftercare recommendations.

    Our priority is making you feel comfortable, informed, and supported.

  • Don’t worry — just book the therapeutic massage session. We’ll discuss your needs during your consultation, tailor the treatment accordingly and make recommendations for your next visit.

  • Stay hydrated, shower beforehand, and wear comfortable clothing. Be prepared to share any areas of pain, tension, or recent injuries so we can tailor the treatment to your needs. Consider arriving 5-10 minutes early to allow time to discuss your goals for the session.

  • Undressing to your comfort level is always your choice. You will be properly draped at all times, with only the area being worked on exposed.

  • Massage can involve focused pressure, but it should never feel overwhelming. We adjust pressure based on your feedback to ensure it’s effective and comfortable for you.

  • Frequency depends on your goals. For pain relief or injury recovery, more regular sessions may be recommended. For maintenance and stress relief, monthly sessions are common.

  • We do not accept walk-ins. All appointments must be scheduled ahead either online or by phone.

  • Booking appointments is easy with our online system where you can view services, prices and availability. You can also call to book an appointment.

  • Our practice is located in downtown Rochester, NY within the Canterbury Place building on Canterbury Road. We offer free parking in the on-site lot and a secure, well-lit entrance accessible by door code to ensure a comfortable and safe experience.

  • We do not accept insurance. We do accept FSA and HSA cards.

  • We accept all major credit cards, cash and FSA/HSA cards.

  • Gift certificates are available for purchase through our website and in office.

  • Please provide at least 48 hours notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee. No shows will forfeit the entire cost of service.

  • You can reach us during business hours by phone and email. We aim to respond quickly—usually within one business day.